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Shipping and Return Policy

US Shipping: $8.95 Priority Shipping for orders in U.S. (1-3 business days for delivery) or free ship over $150.

 

Free local pickup at: 

Twist Boutique
760 Willard Dr.
Suite 414
Green Bay, WI 54304

Please contact us for any questions or concerns:
Customer Service (920) 445-3374
Email info@twistboutique.com

Return Policy 

Twist Boutique offers a 10 day window (from when the package is delivered or picked up), for an exchange or store credit that will never expire. Sale items, jewelry, accessories and healthy living products are final sale.

*Online orders can't be changed or canceled after checkout.

Damages must be reported to Twist Boutique within 3 days of receiving merchandise or cannot be returned.

All shipping charges are non-refundable and are at the expense of the customer.  We reserve the right to refuse credit of the returned item if the above criteria are not met.

When orders are received by Twist Boutique in their original condition, a full credit (minus shipping if applicable) will be emailed as an e-certificate code (store credit) which can be used when shopping online or in-store.  This store credit does not have an expiration date.  The credit is your responsibility and we are not able to honor a lost code required for the store credit.  For security reasons, only the receiver of the store credit has the unique digital code.

 

 

Frequently asked questions

We accept returns up to 10 days after delivery, if the item is unused and in its original condition with tags attached for an exchange or a store credit.

All sale items, jewelry, and beauty products are final sale.

COME VISIT US

Monday: 10am-6pm

Tuesday: 10am-6pm

Wednesday: 10am-6pm

Thursday: 10am-8pm

Friday: 10am-6pm

Saturday: 10am-4pm

Sunday: 12pm-4pm

Please allow 2-3 days for us to process your order. We aim to process all orders as soon as possible, but as we are a small business doing everything ourselves, we may encounter delays from time to time.

We offer a flat rate shipping fee of $8.95 for all orders to the USA or free on orders $150+.

Shipping costs for orders outside of the USA will be calculated at checkout.

We accept returns up to 10 days after delivery, if the item is unused and in its original condition with tags attached for an exchange or a store credit.

All sale items, jewelry, and beauty products are final sale.

Treat all of our items with love and care, and they will last a lifetime.

Please either hand wash or wash our products in cold water on a very low cycle.

We recommend hanging our products to dry or to put them in the dryer for 5 minutes on very low heat.