Our return policy is for online and in-store credit only. Sale items and jewelry are FINAL SALE.
*Online orders CANNOT be changed or canceled after checkout.
Twist Boutique allows returns within 10 days from when the package is delivered or at time of transaction for in-store pick up.
Damages must be reported to Twist Boutique within 3 days of receiving merchandise or cannot be returned.
Please inform us of your return by emailing info@twistboutique.com and including your full name, order #, items being returned, and the reason for the return. We will gladly accept your return of items in original condition, (unworn, unwashed, undamaged) with all original tags attached. Return your order using the shipping carrier of your choice or you may request we send you a return label. Return shipping is non-refundable, unless there was a mistake on our end.
Ship To: Twist Boutique
Attn: Returns
760 Willard Drive
Suite 414
Green Bay, WI 54304
All clearance, sale items, jewelry and accessories are considered final sale, and shall not be subject to our return policy. All shipping charges are non-refundable and are at the expense of the customer. We reserve the right to refuse credit of the returned item if the above criteria are not met.
When orders are returned in their original condition, a full credit (minus shipping) will be emailed as an e-certificate code (store credit) which can be used when shopping online or in-store. This store credit does not have an expiration date. The credit is your responsibility and we are not able to honor a lost code required for the store credit. For security reasons, only the receiver of the store credit has the unique digital code.
Once a return item is received at Twist Boutique please allow 2 weeks to process.
Please email info@twistboutique.com with questions.
Customer Care: (920) 445-3374
